flyer
12-14-2004, 09:25 PM
Please take this as constructive criticism.
I just found out one of my accounts is down, as in "this site has been suspended". I wondered why, since I know it's way under the bandwidth and disk space limits, and have not been told of any problems. I put in a help ticket, and was told it was suspended because I hadn't responded to renewal notices (which I never got).
At first I thought I had screwed up and let the account lapse, since I didn't remember exactly when I created the account.
Imagine my delight when I checked my records and discovered that this account was created in June, I paid for a year, and a bit less than half of my time has been used, yet the sites I had in that account are gone, all for not paying for a renewal that's not due for another 6 months! Plus the receipt says "subscription", which to me sounds like something that is automatically charged to my card when it is due, so unless my credit card doesn't work on the renewal day, I shouldn't have to do anything to keep the account going.
Assuming that renewal notice was sent to me (I never saw it), that means the system is sending these notes at the wrong time, and worse, action is being taken although the account isn't really overdue. Maybe the suspension part is automated, too.
In the past I've gotten billing notices about accounts that I had closed months earlier, another sign that something is wrong with the notification part of the billing process.
Anyway, I just wanted to point this out, since I've had no other problems in the year and a half I've been here, and wouldn't want others to wind up in the same situation, either getting renewal notices for old closed accounts or having current accounts in good standing suspended. Thanks.
Also, does "subscription" mean the account will be automatically rebilled to the card?
And is there a way I can look up the renewal dates of my other accounts on the system, just to make sure they don't expire?
I just found out one of my accounts is down, as in "this site has been suspended". I wondered why, since I know it's way under the bandwidth and disk space limits, and have not been told of any problems. I put in a help ticket, and was told it was suspended because I hadn't responded to renewal notices (which I never got).
At first I thought I had screwed up and let the account lapse, since I didn't remember exactly when I created the account.
Imagine my delight when I checked my records and discovered that this account was created in June, I paid for a year, and a bit less than half of my time has been used, yet the sites I had in that account are gone, all for not paying for a renewal that's not due for another 6 months! Plus the receipt says "subscription", which to me sounds like something that is automatically charged to my card when it is due, so unless my credit card doesn't work on the renewal day, I shouldn't have to do anything to keep the account going.
Assuming that renewal notice was sent to me (I never saw it), that means the system is sending these notes at the wrong time, and worse, action is being taken although the account isn't really overdue. Maybe the suspension part is automated, too.
In the past I've gotten billing notices about accounts that I had closed months earlier, another sign that something is wrong with the notification part of the billing process.
Anyway, I just wanted to point this out, since I've had no other problems in the year and a half I've been here, and wouldn't want others to wind up in the same situation, either getting renewal notices for old closed accounts or having current accounts in good standing suspended. Thanks.
Also, does "subscription" mean the account will be automatically rebilled to the card?
And is there a way I can look up the renewal dates of my other accounts on the system, just to make sure they don't expire?