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admin
08-07-2006, 07:25 AM
Sunday afternoon we were notified of a block on www39's IP address by GoDaddy. As you know, we have a "zero tolerance" for UCE (Spam), so we immediately started investigating.

The bounceback messages that some customers are receiving say:



SMTP error from remote mailer after RCPT TO:<bob@domain.org>:
host smtp.secureserver.net [64.202.166.12]: 553 Attack detected from
pool 72.35.72.125. <http://unblock.secureserver.net/?ip=72.35.72.*>

------ This is a copy of the message, including all the headers. ------
------ The body of the message is 145565 characters long; only the first
------ 106496 or so are included here.


72.35.72.125 isn't even OUR IP address - GoDaddy has decided, in their INFINITE WISDOM to block an entire Class C (256 IP's) to deal with ONE IP issue. That is just plain irresponsible and bad "netizenship".

We immediately contacted goDaddy via their posted phone numbers - and have been told it's not "eligible" for unblocking. WTF? So we submitted their form ... waited for a response. Still nothing.

Verio and the datacenter are still working on this - if it's not cleared up by mid afternoon, we're going to need to do an IP swap on the server to get away from the malicious company that caused the block

http://whois.sc/72.35.72.125
Hostbreak.com

I'll keep you updated.

Joe

admin
08-07-2006, 07:36 AM
Just spoke with "Brad" in the abuse dept at GoDaddy - the NOC manager comes in about 11AM ET - and he's escalated the issue to him. Hopefully we'll have a better understanding or resolution by noon ET or so.

Joe

Charles
08-07-2006, 10:39 AM
That is why I am glad that I no longer have domains with GoDaddy.com!!

Sean
08-08-2006, 12:16 PM
Blocking an entire C group is totally irresponsible behavior...though it's not the first time we've encountered such behavior. Stems from pure Network Admin laziness.