If your site shows a "DNS change" message [Archive]

admin

10-10-2006, 12:01 AM

Customers who are seeing this information when they go to their website:

If you're seeing this page, the DNS for this website needs
to be changed immediately by the site owner.
New DNS settings need to be changed, at your registrar, to
ns58a.hostpc.com / ns58b.hostpc.com
HostPC apologizes for the inconvenience.
If you're the site owner, and you need assistance changing your DNS
AND you registered the domain with HostPC, please contact us
through our helpdesk at http://support.hostpc.com (http://support.hostpc.com/)

You need to do exactly as it says - you need to update your nameservers to read ns58a.hostpc.com and ns58b.hostpc.com

Changes may take up to 24 hours to be complete, but normally we see them within 2-3 hours.

If you registered your domain through HostPC then simply open a helpdesk ticket at http://support.hostpc.com (you may need to register an account - it does NOT use your DA login information) and let us know your domain name and we'll take care of it for you.

We are really sorry for the inconvenience for everyone.

admin

10-10-2006, 05:36 AM

Allow me a couple minutes to explain exactly what happened on Monday ... you may chuckle a bit at how Murphy and his damned law comes into play.

As I've discussed in other threads, www48 was in the Texas datacenter - and due to many factors we decided to move all customers to the new FL datacenter that has been providing MUCH better access for our customers. We decided SUNDAY to make that change. Well, old man Murphy showed up, and told us that it was 16 hours to transfer the data from one server in Tx to a replacement in Fl. That is one of the main reasons we moved. We took the time, got everyone moved to www63, a brand new Dell dual core machine that we'd just formatted and setup. We got everyone transferred, restored data and figured we were "set". DNS was "hotwired" to the new servers thru Enom, everything WOULD HAVE BEEN FINE.

That PITA Murphy came back to let us know he wasn't done with us yet. There's a series of bad PHP and Apache binaries floating on the net - one of the same things I talked about in a previous thread (when we were working with HostGator a couple weeks ago). AFTER everyone was transferred, after everything was setup and running, then it was discovered that the binaries were bad - reinstalling didn't help (we tried 3 times). Approximately 10pm last night I had to make a decision - that was to move everyone, once again, to another, known working server (www58).

Now, keep in mind, www43 clients were merged to www48. Then they were moved to www63. Now we've got everyone moved, yet again, to www58. (Each was actually a step up in hardware, but that's another story).

Transfer from www63 to www58 took LESS than an hour - compared to the 16 hrs it took to transfer from Texas to Florida. Further testing showed a HUGE bottleneck out of the Tx datacenter - not a problem into or out of Florida.

We started the restores, and they took about 5 hours. As of this morning, everyone APPEARS to be set on www58 just fine. Everything (sans one database) seems to have survived the move - we're working with the clients on that one.

If you have any other anomolies that you can not resolve, we'll be happy to help you with a helpdesk ticket.

Please update your DNS immediately, if you haven't done so already to:

ns58a.hostpc.com
ns58b.hostpc.com

DNS resolution should take an hour or so, depending on your ISP. I do NOT feel comfortable "hotwiring" yet another DNS ... there's too many "hops" with this already - doing it again will really confuzzle the hell outta the DNS gods.

I'd like to again thank my entire staff for pulling together, late night, and getting us thru this. I'd also like to applogize to all customers involved in this "murphyism", we do NOT enjoy firefighting - especially on a holiday weekend, we've now proven that we can if we need to - I hope we never "need" to again.

Thanks

Joe