EAS Whitelist?

[alange]

How can addresses be whitelisted for EAS? I've found 4 false positives in my quarantine over the last two days.

Note that "Deliver and Report" does not deliver if clicked from the link in the daily quarantine report. Not until I went to the list on the actual quarantine site and clicked did I get the mail delivered to me.

[tonydi]

Yes, a whitelist would be a good addition.

I also got a false positive yesterday and it was weird. It was the third email from this sender in a back and forth conversation over the course of about an hour. The first two went through just fine but his third email got slammed into the quarantine. It was just a one sentence, text-only reply and the header info is the same as the ones that went through. Absolutely nothing that should have triggered EAS.

[mharvey]

I am following up on this post because I have a similar problem.

I am not receiving emails to my account that is protected by EAS. I have also verified that the emails are not in the quarrantine on protectedmail. I suspect these emails are getting killed by EAS for looking like SPAM.

The email in question are messages from Anthem which is my online pharmacy. Up until I was put on EAS I was receiving emails from Anthem (Prescription refill reminders and shipment notifications). Since then I have received no emails from them. I suspect these are being swept up with all of the ****** spam... even though this email is for asthma meds.

Is there any way to whitelist them so these emails will get through?

edit: I guess "v i a g r a" is also a dirty word to the forum... as it blocked it out.

[Charles]

If I remember correctly there is no whitelist for eas but I could be wrong!
If there isn't a whitelist, there should be one!!!!

http://www.hostpc.com/community/showpost.php?p=17557&postcount=95

[mharvey]

I have to agree. I really like having nearly zero spam (I do still get a few a week that slip into my inbox) but I am a bit concerned that so much of the spam just vanishes. I would be more comfortable with: a) whitelist capability, b) a comprehensive quarrantine that includes all dropped email, and c) a search function for the quarrantine.

[tonydi]

I believe the EAS people can whitelist but it's not something we'd have access to ourselves. I'd say put in a helpdesk ticket containing the full email headers and ask that they make the request to EAS.

[mharvey]

The problem with this is that since the I am not even seeing the email in the quarrantine I have no example email with the full headers that I can reference. I have emails from a few months ago that may match those that are being blocked but I can not be sure.

Is this what we should do? I do not want to start opening helpdesk tickets with months old emails if this is not the right thing to do.

[tonydi]

Without a current email you'd only be hoping things hadn't changed as far as IP addresses and such. Maybe you could contact Anthem and have them send you a test email to another address.

As far as what we should do, I'm only passing along what I was told by a client of mine. He was investigating EAS for his company's email server and confirmed that the EAS people could do whitelist entries in specific situations. Joe has stated that we need to work through HostPC for all issues related to EAS, thus the suggestion to open a helpdesk ticket.

[admin]

Sorry, I missed this thread.

Yes, if you have a specific domain you need to whitelist (please, dont whitelist yahoo, hotmail or freemail, you'll regret it) - send in a ticket, tell us what domain you want to receive mail FROM and what domain it's coming TO. We'll get the request in with EAS, and those are usually handled within 24 hours.

[admin]

The email in question are messages from Anthem which is my online pharmacy. Up until I was put on EAS I was receiving emails from Anthem (Prescription refill reminders and shipment notifications).I had this same problem with Eckerd (now RiteAid) ... a quick whitelist request for the sending domain got me fixed up.

Now, I gotta remember to have them whitelist my V ads, I miss them. :rolleyes: NOT!

[Rich]

In my case, I need a white list for my own HostPC server! I'm missing notification emails from my forum software (SMF) that never reaches my hostpc email account. Yes they are on different domain names.

The strange thing is that I'm receiving email from some other SMF based forums (even ones that are on another hostpc based domain).

[MrK]

I hope the whitelist feature finds its way into the protectedmail.net user front end.

[ozee]

I'm not convinced anybody at EAS is checking the reports back to them.

90%+ of the spam that's being passed on my accounts has exactly the same information in it. Fortunately, I've been able to set up a DA filter to catch it, but EAS always misses it.

Within the spam mails that are being passed is always a group of images with links to htt_p://someurl.info/jbnfddg That /jbnfddg is always there, and I believe they're always (or nearly always) .info addy's. I've sent numerous emails to them to add filtering on that, but nothing ever happens. There are 20-30 of these per day that are slipping through.

Most of the rest of the spams that are coming through are ALWAYS from the same companies -- they even list their company names in the spam (e.g., SurveyRewards, Arrow Solutions LLC, SolidWebDeals) Occasionally, there will be a new one, but they're always the same. New ones just add to the list. Again -- I've reported these numerous times, but no response, no change. These always pass -- and I've been able to setup DA filters.

It would sure be nice to have a little more control of what's going on... or to at least see some progress or some acknowledgment that they're working on it...

[admin]

I've asked the folks at EAS to comment on this - I'll let you know as soon as I hear back from them

[admin]

Reply from EAS:




First, concerning whitelisting:

Whitelist functionality is something we are in the process of working on, to be added to the customers’ Account Manager. Until then, we do whitelist domains/senders that are chronically blocked by our system.

<Edit> As I've stated before, submit whitelist requests to HostPC/Yareo through our support helpdesk.



Secondly, concerning “vanishing” spam:

If a message is not in the user’s inbox, and not in the user’s quarantine, it was probably blocked due to a listing in the spamhaus.org RBL. These messages are blocked at the SMTP level, and are never processed by the Easy Antispam system. Therefore, there is no information outside of the monthly total blocked.

Finally, concerning thing sent to spam@protectedmail.net:

Be sure these messages are being sent as attachments with full headers. Please understand, these messages are going to MailFoundry’s Antispam Team for review and definition updating. Sometimes, it is determined that a user has agreed to accept 3rd party ads from a particular website. In this case, the messages are not unsolicited email (a.k.a. spam). The best way to remove these is to follow the unsubscribe link that most 3rd party advertisers include in their messages.


Thanks Ken @ EAS for responding so quickly to our customers concerns :)

[ozee]

Sometimes, it is determined that a user has agreed to accept 3rd party ads from a particular website. In this case, the messages are not unsolicited email (a.k.a. spam). The best way to remove these is to follow the unsubscribe link that most 3rd party advertisers include in their messages.


I'm sorry --- but WRONG!

How many spams mascarade as something you've subscribe to?! How many of them are just fishing for "live addresses" - that then hammer you unmercilessly after following the unsubscribe!? How many address lists are "traded" from "affiliate agencies", though you never never "opted in" to receive affiliate spam?!

The advice for years has been to "never unsubscribe from spam" -- it just generates more spam. Has this advice been wrong for all these years??

I've NEVER subscribed to those /jbnfddg emails. Nor the mails from SurveyRewards, Arrow Solutions LLC, or SolidWebDeals. Yet, I get them -- and, trust me, they are SPAM! If anybody else wants them, I can set 'em up to forward, just as I've had to manually set 'em up as spam...

If it's spam, it's spam. It appears that they're already making some decisions on our behalf to delete, not quarantine, various items that are "known spam" -- give us the option of manually blacklisting (or to follow the original tenor of this thread, whitelisting) from those other "unknown" mails.

[Rich]

Can someone tell me how protectednet works to white list someone?

When is this management of white/black list coming? it's been some time now.

I receive email without an issue from one person that has an @ AOL email address just fine, but another friend sent me an email recently and it ended up being stuck in EAS instead of my inbox.

What happend when I have EAS deliver this email to me. Does this mean that particular email address will now be able to get through to me in the future?

[tonydi]

You need to submit all whitelist requests via a Helpdesk ticket. HostPC will take care of getting it put in place.

As far as the "Deliver and Report" function, my experience, with about 25 email accounts, is that the "reporting" part isn't stopping future emails from the same sender from getting put into Quarantine again. I was told to just submit a whitelist request for those senders.

[Michelle]

I also have been missing several e-mails. A few go into the quarantine list but most I never see. Within the last few weeks I have found out that I missed a very important e-mail from my doctor regarding ways to eleviate swelling in my brain, about 8 e-mails from someone asking me to do some graphic design work (thankfully she finally called to see why I wasn't responding - I wonder how much business I lost from people who weren't so persistent), and some e-mails from friends. Those are just the e-mails I know about. I've been able to rescue a few e-mails from the quarantine list but most of my e-mail just disappears forever. This is not an annoyance but a very significant problem that has potentially hurt my health, business, and relationships. Is there any solution or do I need to just move my main domain to a different hosting company?

[admin]

Submit a request to remove spam filtering from your account.

In 10 months of using EAS, I've never encountered this Michelle - if anything, there's too much going to quarantine - but I've never missed an email from a valid contact.

Submitting a request through the helpdesk will have your domain removed from Spam Filtering.