ryan
10-02-2009, 07:45 PM
http://forums.verizon.com/t5/Verizon-at-Home/Northeast-Router-Failure/ba-p/87001
Northeast Router Failure
by Eric Rabe (Eric_Rabe) (http://forums.verizon.com/t5/user/viewprofilepage/user-id/19087;jsessionid=D561014D09D99B5F8F8BBA37D1BA77C2) http://vrzn.i.lithium.com/html/images/rank_icons/Verizon_Logo_20x20.gif on 10-02-2009 05:36 PM
http://forums.verizon.com/t5/image/serverpage/image-id/342iBAB986C75C42BBDD/image-size/small?v=mpbl-1&px=-1As many of you may know, a router failed in the Verizon network this afternoon causing problems for some Verizon FiOS and High Speed Internet users. Here’s what happened.
The router in question is in New York City and handles traffic from the Verizon network to the larger Internet. It is one of a number of such routers in our network.
When routers have problems, they are designed to report that they are sick. Internet traffic is rerouted to adjacent routers automatically and sent around the trouble spot. In this case, that didn’t happen. The router went into a hung state and did not appear to the rest of the network as though it was having problems.
That meant that some user traffic from the northeast continued to flow to the stalled router, but couldn’t be processed. Presto – an outage for those users. Verizon FiOS, High Speed Internet and small business customers were affected.
The problem occurred at approximately 3:15 EDT and was detected and resolved :40 minutes later. Traffic began to flow normally and customers returned to service at that point.
Currently, we’re monitoring the router and the network watching for any other problems.
Northeast Router Failure
by Eric Rabe (Eric_Rabe) (http://forums.verizon.com/t5/user/viewprofilepage/user-id/19087;jsessionid=D561014D09D99B5F8F8BBA37D1BA77C2) http://vrzn.i.lithium.com/html/images/rank_icons/Verizon_Logo_20x20.gif on 10-02-2009 05:36 PM
http://forums.verizon.com/t5/image/serverpage/image-id/342iBAB986C75C42BBDD/image-size/small?v=mpbl-1&px=-1As many of you may know, a router failed in the Verizon network this afternoon causing problems for some Verizon FiOS and High Speed Internet users. Here’s what happened.
The router in question is in New York City and handles traffic from the Verizon network to the larger Internet. It is one of a number of such routers in our network.
When routers have problems, they are designed to report that they are sick. Internet traffic is rerouted to adjacent routers automatically and sent around the trouble spot. In this case, that didn’t happen. The router went into a hung state and did not appear to the rest of the network as though it was having problems.
That meant that some user traffic from the northeast continued to flow to the stalled router, but couldn’t be processed. Presto – an outage for those users. Verizon FiOS, High Speed Internet and small business customers were affected.
The problem occurred at approximately 3:15 EDT and was detected and resolved :40 minutes later. Traffic began to flow normally and customers returned to service at that point.
Currently, we’re monitoring the router and the network watching for any other problems.