Nick
11-21-2003, 11:48 AM
Lately, we have had a number of customers replying to helpdesk answers via email. If you would keep the request in the helpdesk. When questions jump from the helpdesk to email they seem to get confusing for both my support staff and the client. A few replies have even got lost and customers upset because the staff did not reply in a timely manner. Your help in this matter is appreciated.