ShadowLab
02-08-2004, 05:27 PM
I certainly don't expect to be waited on hand and foot especially because I know you're a small company with affordable prices. I also know that in order to keep those prices affordable, we as your clients should do our part to resolve minor issues on our own if at all possible. We must also expect that if our issue requires your intervention that it may take some time unless it's a critical priority.
I do my best not to abuse a good thing, and by that I mean that when I encounter an issue I generally start by searching this and other forums to try and solve my own problems. If that doesn't work, then I post my questions in the forum in the hope that a fellow HostPCer has likely encountered the same issue at one time or another. If all else fails, then I open a ticket.
I've had two instances that required a HelpDesk ticket. I know that the first time I filed a ticket it was submitted at 3am and was not urgent, so I certainly wasn't expecting it to be attended to until the morning, but 14 hours later is still kind of long. My current ticket also is not urgent, but it was opened 24 hours ago and I'm still awaiting a response.
Thanks for lending me your ear. I'm actually quite happy with HostPC in general, but I think this is something that could use some improvement.
Kevin
I do my best not to abuse a good thing, and by that I mean that when I encounter an issue I generally start by searching this and other forums to try and solve my own problems. If that doesn't work, then I post my questions in the forum in the hope that a fellow HostPCer has likely encountered the same issue at one time or another. If all else fails, then I open a ticket.
I've had two instances that required a HelpDesk ticket. I know that the first time I filed a ticket it was submitted at 3am and was not urgent, so I certainly wasn't expecting it to be attended to until the morning, but 14 hours later is still kind of long. My current ticket also is not urgent, but it was opened 24 hours ago and I'm still awaiting a response.
Thanks for lending me your ear. I'm actually quite happy with HostPC in general, but I think this is something that could use some improvement.
Kevin